Conditions:

1. To enjoy free repair services, please submit our warranty card and original sales invoice copy for our goods, otherwise appropriate repair costs will be charged based on product status.

2. If free warranty period is expired or no any original invoice copy is submitted for your goods need to be repaired, appropriate repair costs will be charged based on product ststus.

3. Within product warranty period, warranty will not apply to the products if,
(A) Any explicit alternation or repair of product parts by persons other than our technican;
(B) It has been damaged through misuse, wrong power connection, malicious acts,
negligence, inflow of any liquid, accident or natural calamities.

4. To provide better customer services if there are any quality issue within 7 days after product purchase, you may replace your defective goods with another new & same goods from our retailers or customer services center.

5. Product valid warranty & repair time needed.

6. Repair time may be delayed for some specific reason.

7. Our technician will contact you when the goods repaired, customer may pick up the goods
within 3 months, otherwise the goods will be treated to be abandoned by customer and will
be shifted to other uses.

8. Our company reserves he rights to add/delete any warranty terms without any further notic.

9. Our company will not take any responsibility for any defect due to misuse.


Products Warranty Period Processing Time
a) Battery (12 months for Dc Battery) 6 months 14 working days
b) Battery Chargers 12 months 14 working days
c) Charging Devices
(Travel/ Car Chargers, USB Charging Cables)
12 months 14 working days
d) Data Transmitting Devices
(Bluetooth Dongle, Infra Adaptor,
Data cables, Card Reader/Writer)
12 months 14 working days
e) Protection Cases
(Leather Cases, Silicon Cases, Carrying Cases)
7 days N/A
f) Handfree Headphones 3 months 14 working days
g) MOMAX Handfree Headphones 1 month 14 working days

Return Policy - For Overseas Customers

In order to arrange replacements or refund, Customers should return the damaged products with packing materials and purchase invoice to us for investigation. Items for refund must be shipped back to us with 30 days upon receipt of products.

After checked the returned damaged products and certifications, our company reserves the right to reject the exchange or refund request.

Please be reminded that we will not be responsible for any damage or lost of products occurred by postal failure.

Buyers are responsible for the returning shipping costs under any circumstances.


MOMAX Technology (Hong Kong) Limited reserves final explanation for above terms, and all warranty terms stated. These explanations will override all oral & written warranty terms. Other than the above product warranty stated, MOMAX Technology (Hong Kong) Limited will not offer any other warranty not within the last mentioned terms for MOMAX branded products or any other products. Within Hong Kong law regulation, our company will not take any responsibility for any product warranty terms not within our explanation.